TRUST, SAFETY AND CONTENT POLICY

After the exploration of content policy through different angles – from the moderation of dangerous organizations, to challenges faced by civil society around the world, and content platform preparation ahead of major elections – the CPSL would like to close the first season of its workshop series with a focus on Trust and Safety professionals. 

They are central in the understanding of challenges posed by harmful content and the adequate responses against those, yet they are rarely heard in public discussions. This is beginning to change, thanks to the work and dedication of individuals and organizations.

This private workshop on trust, safety and content policy will explore the history, place and role of the trust and safety community in the building, and now consolidation of safer online spaces. 

We will also discuss the tensions between free speech and content moderation, as the world is grappling with different visions, applied differently by companies, and how this reality impacts the work of trust and safety professionals. 

To converse on this important topic, we will hear from:

• Charlotte Willner, Executive Director Trust and Safety Professional Association
• Shelby Grossman, Editor, Journal of Online Trust & Safety, Stanford Internet Observatory
• Mark Childs, SVP Technology Vertical Leaders, Genpact

SPEAKERS

Charlotte Willner, Executive Director Trust and Safety Professional Association

Charlotte Willner joined TSPA and TSF after 15 years of working in online trust and safety. She began her career at Facebook, where she led international user support, then built out their first safety operations team. She went on to build and lead Pinterest’s trust and safety operations team, overseeing online safety, law enforcement response, and intellectual property matters. She holds a degree in English from Bowdoin College and is delighted to show you that this is, in fact, what you can do with an English degree.

Shelby Grossman, Editor, Journal of Online Trust & Safety, Stanford Internet Observatory

Shelby Grossman is a research scholar at the Stanford Internet Observatory. She was previously an assistant professor of political science at the University of Memphis. Dr. Grossman’s primary research interests are in comparative politics and sub-Saharan Africa. Her research has been published in Comparative Political Studies, PS: Political Science and Politics, World Development, and World Politics. 

Dr. Grossman was a Postdoctoral Fellow at Stanford University’s Center on Democracy, Development, and the Rule of Law from 2016-17. She earned her PhD in Government from Harvard University in 2016.

Mark Childs, SVP Technology Vertical Leaders, Genpact

Mark rejoined Genpact in 2016 with over 25 years of experience in the Consulting and Business Services industry. He has led multiple industry verticals and currently leads the Technology Vertical. He Spent 6 years at Accenture as Managing Director overseeing the Consumer Products Vertical and leading the F&A Strategy and Offerings. He Initially joined Genpact in 2005 through its acquisition of Creditek.  Creditek, launched 30+ years ago, pioneered the outsourcing of Finance and Accounting as a managed service. Mark graduated with a BS in Engineering from Cornell University in New York, and is an avid soccer (football) player and fan.